Remove all packaging and recycle where possible.

Recut all stems at an angle, removing roughly 1 - 2cm. Place your flowers in a clean vase with fresh water and add the flower food provided.

To get the most from your flowers, recut the flowers and refresh the water in your vase every 2–3 days. You should also keep them in cool conditions, away from radiators and direct sunlight.

Click here to view our flower care guide.

We advise that our fresh flowers will be at their best for 5 days if cared for following our care instructions. Some varieties can last longer than others. 

Click here to view our flower care guide.

Please always follow our care instructions.

If you have followed our care instructions and your flowers are wilting, please email us at hello@mud-urbanflowers.com, and we will do our best to fix this for you.

Where possible, please include your order number and photos.

Your flowers will be happiest in a cool spot away from direct sunlight and heat sources.

Every 2–3 days is ideal. Give the vase a quick rinse and top it up with clean water each time - it’s a small step that keeps your flowers looking fresher for longer.

We hand-pick seasonal stems from local markets and work with trusted British growers. This means each bouquet is made with only the freshest flowers available that day and reflects what’s in season and at its best.

Dried flower bouquets, candles and gift boxes are available for delivery UK Wide.

Fresh flower bouquets can be delivered to most UK postcodes, excluding the Highlands, Islands and Northern Ireland.

Full delivery information.

Deliveries will either be made by our Mud delivery team by hand or in our signature Mud packaging by trusted courier DPD between 9am - 7pm. If you require a timed delivery, please email 72 hours in advance and we will do our best to accommodate this.

Yes – most products feature a delivery date calendar on the product page.

Just pick your preferred date before adding to cart, and we’ll take care of the rest.

Yes – most products feature a delivery date calendar on the product page.

Just pick your preferred date before adding to cart, and we’ll take care of the rest.

Order by 2pm for next working day delivery to most UK postcodes*

For delivery to Highlands, Islands and Northern Ireland, specific delivery dates are not always available. Please email prior to ordering if delivery date urgent.

*Fresh flower bouquets can be delivered to most UK postcodes, excluding the Highlands, Islands and Northern Ireland. Full delivery information.

Some products may have different cut-off times or availability – check the product page for details.

Deliveries will either be made by our Mud delivery team by hand or in our signature Mud packaging by trusted courier DPD between 9am - 7pm.

If you require a timed delivery, please email 72 hours in advance and we will do our best to accommodate this.

Please email us at hello@mud-urbanflowers.com with URGENT in the subject line.

Please include:

• Your order number
• The correct delivery address
• Recipient’s full name
• Flat number or business name (if applicable)

Please give us 12 hours' notice to change a delivery address.

Yes, but please give us 48 hours' notice. 

If you cancel your order and request a refund, please note that we keep 2% card processing fee.

Click here to view our full cancellation and refund policy.

If you wish to cancel your order for Christmas, Valentine's or Mother’s Day delivery, please provide 10 days' notice for a full refund.

If you cancel with less than 10 days' notice, no refund will be given. 

Click here to view our full cancellation and refund policy.

If you’re unhappy with your order, please email us at hello@mud-urbanflowers.com within 24 hours of receiving it, and we will do our best to fix this for you.

Where possible, please include your order number and photos. 

If you are unhappy with your fresh flowers and wish to return them, the return must be made within 24 hours.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the order number or proof of purchase.

You are responsible for the cost of returning the item to us.

To start a return, email us at hello@mud-urbanflowers.com. If your return is accepted, we’ll send you instructions on how and where to send your return package.

Click here to view our full returns policy.

We have a 7-day return policy for our dried flowers and gifts, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the order number or proof of purchase.

You are responsible for the cost of returning the item to us.

To start a return, email us at hello@mud-urbanflowers.com. If your return is accepted, we’ll send you instructions on how and where to send your return package.

Click here to view our full returns policy.

Yes, our minimum spend is £180 for fresh and dried weddings.

Our fresh wedding flowers are available for delivery Monday - Friday*.

Our dried wedding flowers are posted via parcel force. We advise ordering 2-3 months prior to your wedding date.

*If you booked your wedding for a Saturday or Sunday before June 1st 2024, we have your booking and we will still be delivering your wedding on the date agreed.

In short, no. Our fresh wedding flowers do not travel well over long distances and we want to ensure that you receive the best quality and freshness for every order. Therefore, our fresh wedding flowers are only available for local delivery in our Central Scotland zone.

Yes! Our dried wedding flowers are available for delivery UK-wide via Parcel Force delivery.

To cancel your wedding booking, please provide 3 months’ notice.

If a 3-month notice is given, we will provide a flower credit for 75% of your total wedding booking.

If you cancel with less than 3 months’ notice, you will not receive a refund or flower credit. 

If you are a regular customer at mud we are happy to offer a charity prize.

Please email us at hello@mud-urbanflowers.com with:

• 3 recent order numbers and;
• The charity you are raising funds for. 

We post all openings on our social channels, so make sure you are following Mud to be the first to see opportunities when they do arise.

We do not offer work experience.